Leadership Readiness: Customizing Utility Training
Serving 800K+ Customers
May 6, 2025
Municipal Utility Provider
Our tailored assessment framework transformed leadership development at this municipal utility, enabling precise skill-gap identification and enhancing inclusive leadership practices.
800,000+
customers served by the municipal utility
Comprehensive
self-assessment tool deployed
Multiple
essential leadership competencies evaluated
Targeted
skill gap identification across participant pool
Challenge
The client was conducting a leadership development module and aimed to tailor the training to meet participant needs. To achieve this, participant readiness had to be assessed.
Scope
Develop a Participant Readiness Assessment framework to evaluate participants’ preparedness for the leadership development program, focusing on essential competencies and skills.
Deliverables
A concise and user-friendly participant readiness self-assessment tool, a detailed guide outlining the effective implementation of the Participant Readiness Assessment framework.
Impact
The readiness framework enabled the client to pinpoint participants’ skill gaps and tailor the leadership training to be relevant and engaging. As a result, participants entered the program better prepared, fostering deeper learning outcomes and more meaningful leadership growth.